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Postal service update

Postal service has resumed following the recent Canada Post labour dispute. As Canada Post works to clear the backlog, there may be continued mail delays. Servicing our clients and customers is our top priority. Our Customer Service team is here to assist you during this time.

Give us a call

Solutions purchased through a bank, credit union or other lender

Creditor protection insurance (mortgages, lines of credit and loans)

Banks and other lending institutions

1-877-271-8713 
M-F 8am-8pm ET

Credit unions

1-800-763-1300
M-F 8am-7pm ET

Credit card balance protection

1-866-434-7599
M-F 8am-7pm ET

Whole or Term Life insurance policies

1-800-518-8884
M-F 8am-5pm ET

Other insurance policies

1-800-667-2570
M-F 8am-7pm ET

Solutions purchased through an affinity or association group

Canadian students

1-866-969-5949
M-F 8:30am-8pm ET

International students

1-888-206-9004
M-F 8:30am-8pm ET

Student association staff

1-877-363-2773
M-F 8:30am-8pm ET

Association & affinity members

1-877-363-2773
M-F 8:30am-8pm ET

CAA
Life, Critical Illness, or Health and Dental policies purchased after Jan 1, 2024

1-866-714-9007
M-F 8am-8pm ET

5-year Term Life policies purchased before Jan 1, 2024

1-844-894-0380
M-F 8am-8pm ET

General inquiries

Securian Canada products are offered through a number of institutions and lenders. Contact your lending institution to learn more. 

For general inquiries
1-844-894-0378
M-F 9am-5pm ET

File a claim

If you need to file a claim, go to our Claims page.

Send us a question

Looking for information about our products and services? Select which group should contact you via one of these three forms and we will get back to you.

Please refrain from including credit card numbers when communicating with us. If your communication contains a credit card number, it will be deleted or destroyed automatically, without response.

Claim question

Insurance question

Information on our products

DOFU 7-2024

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