Customer Support

How can we help you?

I am looking for more information about:

  • Plan information before applying
  • Changing or correcting your current coverage

Please call us at 1-877-363-2773, Monday to Friday, from 8 a.m. to 8 p.m. ET.

You can also contact your plan advisor:

Craievich Financial Services
David Craievich, EPC
Paul Craievich, B.A., CLU, CH F.C, EPC, CFP
519-491-2050
Email

I have a question about the application I submitted

Please call us at 1-877-363-2773, Monday to Friday, from 8 a.m. to 8 p.m. ET.

I have a question about my coverage in force

Please call us at 1-877-363-2773, Monday to Friday, from 8 a.m. to 8 p.m. ET.

You can also find what’s covered under your plan by going to the ‘Your Coverage’ section of your Securian Canada Portal account.

I have a question about travel coverage

For questions relating to travel, please call 1-888-852-2419 or 1-514-904-4730; Monday to Friday 8 a.m. to 8 p.m. ET.

I am looking for a copy of my benefits/travel card

You can download a copy of your benefits card by following these steps:

  1. Log in to your Securian Canada Portal
  2. Click Get Started under Health & Dental Portal
  3. Click your profile located at the top right corner of the page, then click Your Account
  4. Click Print my ID card

I have a question about my claim or the claims process

Call us at 1-877-363-2773, Monday to Friday, 8 a.m. to 8 p.m. ET.

You can also check the status of your submitted health or dental claim by following these steps:

  1. Log in to your Securian Canada Portal
  2. Click Get Started under Health & Dental Portal
  3. Check the claim status from the dashboard under Your Recent Claims

If you prefer to mail in a claim form, you can download one here.

Covered under policy 050134?

Information on how to reach support for claims and coverage inquiries can be found on our 50134 policy page

Customer support for plan 50134

Icon of conversation talk bubbles

Contact us

Call us at 1-877-363-2773

Mon to Fri 8:00 a.m. to 8:00 p.m. ET